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RETURNS & REFUND POLICY

SG Magnetics sincerely hopes that you love your new purchase. Due to the nature of our products, we are generally unable to allow returns and refunds for your product. However, should you be unsatisfied with the condition of your product, kindly email us and we will review your situation on a case by case basis.

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Our Policy

Our policy lasts 3 days from the day you receive your product. If 3 days have gone by since you receive your product, unfortunately we can’t offer you a refund or exchange. 

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To be eligible for a return, your item must be unused and in the same condition that you received it. Small scratches, slight discolorations, minor chips are often part of these magnets are often normal. Some of the scratches may we caused by Quality Control as we take strict measures to ensure our magnets are up to strength forces stated. During the QC testing, some scratches may occur when pulling the magnet to ensure the force has reached its stated value. Any other forms / similar forms of damage arising from your own negligence will null the exchange or refund. Please note that we only offer refunds/partial refunds or exchanges for products which are faulty, defective or are wrongly described or is a wrong order. We are also unable to refund for parts which have come loose. For example, rubber grips coming off the handlebar will not constitute as a reason for refunds or exchanges. 
 

Exchanges and Refunds based on minor differences in product description are NOT allowed. If it is a mistake in description which is understood by a reasonable person that it is a mistake, it too cannot qualify for an exchange or refund. The lack of packaging or differences in packaging also does not qualify as an exchangeable or refundable reason.

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We do not accept exchanges if you have wrongly chosen a product. Once you have confirmed your order, we are unable to cancel it. If you have misread or misunderstood the item description, we too do not offer any refunds or exchanges. 

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Additional Information

  • Original shipping fees and any customs duties, taxes and VAT are non-refundable. 

  • We cannot offer refunds or exchanges for items that get lost or damaged in the mail.

  • If we accept to give an exchange, your will have to bear the return costs and additional shipping costs for the new item and this may take up to several days or weeks. 

  • If we accept to give a partial or full refund, it will be credited back to your original payment method or any other methods specified by SG Magnetics.

  • Please note If you order a product that is banned in your country/state, SG Magnetics will not be held liable under any law. You are fully responsible in ordering products which is permitted in your country/state. SG Magnetics will also not refund any products confiscated at your customs. For undelivered products which are returned to us, we are also unable to refund all custom duties, taxes, shipping fees. Any remaining amount will be subjected to additional deductions which may be occurred, such as,  but not limited to - shipping fees, return shipping fees, packaging fees, taxes, transaction fees, etc. Any remaining amount thereafter may be returned to you on a case by case basis.  

  • Please note that our shipping policy states that some items will take up to 4 weeks  or longer to reach certain destination. As such, please be patient on receiving your product. You may considering contacting us if you require more information on shipment to your location before placing an order.

  • Please note that we may ship out your products individually (if you have purchased more than one product) once it is ready to ensure that slower shipments do not affect all your other products. As such, you may receive products in separate shipments on different dates.

  • We do not offer refunds for the packaging you use to ship the item back to us (eg. Parcels, envelops, bubblewrap, etc)

 

Procedures for Refund/Exchange:

  1. Email us your issue 

  2. Please state the order number, the product you wish you return/refund, your name and your address

  3. Include photographs, videos and any other evidence required

  4. Please give us 1-3 working days to reply you

  5. We will then give you further instructions and a proposal to resolve the issue.

 

Refunds/Exchange (if applicable)

Once we have received your email, we will inspect the images, videos or any other evidence provided to see if you qualify for the refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary if you have requested for one over a refund. It may last up to several weeks (overseas). 

 

False Claims
Should we find the returned product is not defective as aforementioned, the product will be sent back and all postage costs will be borne by you.

 

Disclaimer 
SG Magnetics reserves the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and the exchange will not be granted. Please note that as we develop our brand, the Refund and Exchange Policy on this website may change without prior notice.
 

Thank you! 

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